Terrible Service All Round

These guys have had my parcel for 10 days, they say they tried to deliver it but i have not received any call telling me that they are at the delivery address. I have never even received an SMS telling me when they will be delivering.

Their call centre is the worst! Jesus! Firstly it has technical errors, the automated voice prompts jams. Calls get dropped ALL. THE. TIME! I've attempted to call for the past 3 hours.

Exhausting!