Terrible Service!

I waited for a package, ordered from Loot.co.za, scheduled to be delivered on Wednesday 5 June 2019. Their tracking system stated that delivery had failed. The same thing on the next day. This despite the fact that I was at the delivery address (work address) during office hours on both days. I gave Dawn Wing a call on Friday and they said that security at our building refused the delivery guy access and he couldn't call me, because the phone number provided was incorrect. They said it would be delivered just after 14:00 on Friday. By 16:00 when I was heading home, still no package and I called again. This time another lady answered, again said that security denied the delivery guy access, but confirmed that my correct phone number was indeed on the parcel! She took my home address and said it would be delivered before 12:00 on Saturday. Saturday morning just after 08:00 I received a call from the delivery guy, saying he was at my work address, but the building was closed. Which confirms a total lack of communication, as the information I provided Friday afternoon was obviously not relayed! I gave him my home address and the package was delivered just before 12:00 on Saturday 8 June 2019.

I had a chat with our security personnel and they told me that they would never refuse any courier access to the building. We checked the visitor's log and no courier from Dawn Wing ever signed it. My cell phone number was correctly indicated on the parcel, so there's no excuse for not giving me a call. The address is very clear and I have never had any difficulties with any other courier service struggling to deliver packages at work, neither with finding the address nor being denied access.

I can only imagine that Dawn Wing either went to the wrong address or never tried to deliver it at all. And they are either too lazy or just *********** to even try and rectify their own mistakes!