Terrible service

I have been waiting for a parcel to be delivered, which has been with Dawn Wing for the past 9 days.

I called the call centre this morning and managed to get through on my 7th attempt.

When I enquired as to the status of the parcel, I was advised that that the driver attempted delivery 4 days ago. This is not correct. I was also advised that the driver attempted to contact me which is also not correct, as no one called or left any message.

I understand that certain couriers are working with less staff due to the corona virus but this level of service is truly shocking.

The fact that I have to wait over 9 days for a delivery and then get **** to on the phone is really disappointing.