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Matthew T

1 reviews | Active since Nov 2020

18 Nov 2020, 10:58

Terrible Delivery Experience

I am absolutely disgusted by the collaboration between Dawn Wing and Game. My package has been scheduled for delivery 3 times and whenever I call in it's always a case of "it will be out for delievery tomorrow". Game has been absolutely useless from an online purchasing perspective with no updates or tracking number provided, only once I call multiple times have I been provided with a working tracking number. They have repeated called saying that the driver cannot find my address however Dawn wing is telling a different story of it being delayed by operators on the floor not packing in out in time for delivery. I WILL NOT be purchasing from Game online again and I think I will skip the in-store experience too as their floor staff always have an answer of "I don't know" anyway.

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Replies (2)
MT
Matthew T's update19 Nov 2020, 14:51
Reviewer Update
I've been on calls all day and I've gotten nothing but the run around. While the call centre staff are all extremely helpful, the staff on the gound seem to be utterly and completely lost.
I've lost faith in this company's potential to simply deliver goods.

MT
Matthew T's update20 Nov 2020, 07:33
Reviewer Update
After many, many phone calls and speaking with what feels like the entire support team. My package has been delivered. I highly appreciate the efforts put in to getting my package to me, and I hope this never happens again. I hope that wherever the issue was get's identified, highlighted and addressed.