Terrible customer service

They deducted money for a collection and they never collected so I called them to cancel and get a refund , this was 5 weeks ago and I’ve been calling each and every day to ask for my refund , the staff is rude and not trained the other day she said “wait let me ask on the WhatsApp group” what kind of k*k is that,

Anyway I called again and the lady dropped the phone on me ,

Terrible customer service I would never recommend dawn wing nor any Dpd laser , until I get my refund