Terrible communication

I ordered something from Adidas. At 07:17 on 19/05/2022 I was advised that the package is out for delivery with the address that I had put down.

At some point throughout the day, using the link received in the sms. I requested that the package be left with security because I was not receiving any correspondence advising on a delivery time for my package and I didn't know how to follow up with my said courier person.

At 16:11, 16:33 and 17:26 I was advised that my parcel was the next stop and was told the name of the delivery person with the vehicle registration. At 17:30 I received a phone call from *** which rang for only a few seconds, not giving me enough time to answer the phone.

I waited the whole day just to be told at 22:03 that my package could not be delivered due to me not being available. I made sure I was home the whole day to be able to receive my package. I was only called at 17:30 whereby I was not even given the chance to answer the phone because it rang for a few seconds. If the courier was really at my address, I should have been given the courtesy of at least a second phone call to confirm if I wasn't at my said address or to confirm if they were lost.

I sent an email to their customer service who apologized for my dissatisfaction and asked if they could arrange a delivery for Saturday which I responded into with yes. Did the delivery happen? Not all. They are terrible with communication and don’t solve customer grievances.