Suspiciouis behaviour

I am writing to address a significant issue with recent shipments we made to your business in Centurion. Typically, our shipping costs for sending papers amount to approximately R160 to R170. However, we recently encountered a substantial discrepancy.

On September 20th and September 28th, we dispatched two packages, each containing exam papers. To our astonishment, we received an invoice for over R1300, which far exceeded our usual expenses.

Upon contacting your company, I was informed that the package sent on the 20th supposedly weighed over 20kg. This information is deeply perplexing, as it is implausible for four sets of exam papers, written by children, to weigh that much. The individual I spoke with indicated that I needed to speak with our "credit controller" to resolve the matter. However, each time I was transferred, I ended up on hold, and the call was subsequently disconnected. This unfortunate scenario has transpired five times so far.

I made another attempt to contact your company this morning and was informed that there is no record of a package sent on the 20th. Additionally, I was told that our waybill number does not exist. Once more, I was directed to our "credit controller," and once again, the call was abruptly disconnected, leaving me unable to resolve this matter.

Furthermore, I was informed that a collection took place at our premises, which we did not authorize. This is not in line with our standard operating procedure, as we typically transport the papers to your branch ourselves, without requiring a driver to collect from us. This practice has been consistent over the many years we have conducted business with your company.

I am deeply concerned and frustrated by these developments. It is essential that we resolve this matter promptly. However, my repeated attempts to address these issues have been thwarted by the disconnection of calls. I seek clarity and transparency in this situation and expect a fair and reasonable resolution to this matter.

I kindly request that you investigate these discrepancies and provide a clear and satisfactory explanation for the unexpected charges and the unusual collection activity. I trust that your company will uphold the highest standards of service and integrity that we have come to expect over the years.

Please contact me at your earliest convenience to discuss this matter and to arrive at a satisfactory resolution.