still waiting its been 7 days, lies on tracking

this is the second time my delivery is late with no explanation and lying by saying i was unavailable. however this has got to be the worst experience yet, dawn wing does not answer their phone, the online help agent goes offline the minute you try to speak to them and i just want to know when will i get my package? On Monday when i enquirered i was told i supp**** a jhb address instead of a PTA address, than it changed to there is a back log from black Friday demand , now its i am unavailable???Companies are damaging their reputation by working with dawnwing as couriers. I attach the tracking of how my package has been going for a joy ride mind you with a life plant in transit.