Still waiting for delivery after 11 days

Ordered wine from Cyber Cellar which Dawn Wing collected on Saturday 25th Nov. It is 11 days later and we are still waiting for the delivery. I made several phone calls (presumably at my expense to an 0861 number) and nobody seems to know where our order has gone. This is a disgraceful service. We shall never do business with Dawn Wing again or with any retailer who uses them for delivery.