*****ing customers money

So I ordered shoes online from Woolworths on Monday last week and paid the extra courier charge for the delivery to be done in 3 days. On Thursday my order status said processed and out for delivery. I have not received my order as yet. So they have basically ****** my money. I have phoned Woolworths every day since only to be told that it has been delayed. I always get told someone will come back to be with details about what is going on but hear nothing. This is **************** and shocking service from both Woolworths and Dawn Wing. I am still waiting for someone to let me know what is going on! The next hello peter will be for Woolworths.