Staff don't know how the phones work

<p>After a failed delivery it seems, they came back the next day to deliver again with out calling me (with each SMS they say they will call). After failing to deliver a second time, they finally call me. I explain that I'm not at home and my wife is asleep but they can call me when they get there and I'll get her up to accept the parcel.</p> <p>No delivery, no calls, no nothing. At 4:45pm I call the number on my order email (a Cape Town number) who manage to drop my call twice after putting me on hold each time. Finally they tell me to call Johannesburg branch and give me a number, which I do. After 5 minutes on hold from the automated switch board I hang up and beg the Cape Town office for help. They give me the night shift managers direct number that is first engaged then isn't answered.</p> <p>I'm at a loss as to how unprofessional this whole situation has become. This is in shocking contrast to how professional their business to business side normally does things. I'm sorely disappointed in a company I thought was a good company.</p>