Simply outraged

I recently got in contact with dawn wing because of a parcel that needed to be delivered to my address. I sent an email to their info account and got a call from a lady she was very friendly and assured me my package will be delivered today . I tracked my parcel on their site using my waybill nr it says I could not be found at the address which is a lie as I was at the address the entire week. Mind you my parcel was going to be delivered since 18th up until now. I sent an email before the lady called explaining that they should not hoot outside the building but press the nr of our flat at the gate and I will open from inside. No one pressed the button. I again explained it when she called. Today I sent about 4 more emails , no one called back, my parcel did not arrive. The tracking sites reason shows reason 11 shortage . I don't know what that means seeing that my parcel is a promotional package that was supposed to be delivered for free. Again no one was here so I don't know how they can say shortage and I could not be reached. I'm outraged that no one is getting back. A lady from their Gauteng branch sent me an email (Karabo) who was the first one to apologize for the inconvenience. She says that all emails are being forwarded to the Cape Town branch and I must give them a call. No answer. I just want my package, I love in a very small suburb ,I don't know how they can't find me.

Frustrated. Poor service.