WS
Wesley S
1 reviews | Active since Aug 2013
05 Dec 2015, 10:44
Shocking Service & Lies - Dawnwing
I have received the most shocking service from Dawnwing logistics! They were set to deliver a package, which they never did, and never informed anyone they weren't coming. They were then scheduled to deliver the package the next day at 10, and were a couple hours late. On talking to the call center, they never put there phone on silent and a woman by the name of Rose could be heard in the background, telling the call center person Pieter to lie to me! Absolutely shocking company, they call themselves leaders in the industry, but are far behind any other couriers! Don't use Dawnwing!!! Our company certainly will not be anymore! Go somewhere else!
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Replies (1)Dawn Wing's replyOfficial
05 Dec 2015, 11:23Hello wes.sharman,
We are terribly sorry for the inconvenience and the unprofessional matter your query was handled by our call center.
We will definitely investigate this matter, we take our customer service very seriously and would like to provide you with the best experience possible.
Please allow us a chance to rectify this mistake.
We will contact you personally regarding the delivery of you parcel.
Once again, we are sorry for the incident that occurred.
Kind Regards,
Dawn Wing
We are terribly sorry for the inconvenience and the unprofessional matter your query was handled by our call center.
We will definitely investigate this matter, we take our customer service very seriously and would like to provide you with the best experience possible.
Please allow us a chance to rectify this mistake.
We will contact you personally regarding the delivery of you parcel.
Once again, we are sorry for the incident that occurred.
Kind Regards,
Dawn Wing
Dawn Wing's reply05 Dec 2015, 11:23
Official
Hello wes.sharman,
We are terribly sorry for the inconvenience and the unprofessional matter your query was handled by our call center.
We will definitely investigate this matter, we take our customer service very seriously and would like to provide you with the best experience possible.
Please allow us a chance to rectify this mistake.
We will contact you personally regarding the delivery of you parcel.
Once again, we are sorry for the incident that occurred.
Kind Regards,
Dawn Wing
We are terribly sorry for the inconvenience and the unprofessional matter your query was handled by our call center.
We will definitely investigate this matter, we take our customer service very seriously and would like to provide you with the best experience possible.
Please allow us a chance to rectify this mistake.
We will contact you personally regarding the delivery of you parcel.
Once again, we are sorry for the incident that occurred.
Kind Regards,
Dawn Wing
