Shocking Service!

Your service is shocking! I'm still waiting for a parcel that was scheduled to arrive 31 December to ACTUALLY arrive. I've called your help desk NUMEROUS times to confirm the address only to be told the parcel is scheduled and then to receive SMSs that the parcel could not be delivered or for them to drop the call on me. When I ask to speak to a manager I get all kinds of excuses. Your service email option is just as awful. I don't like to think these kinds of things although I am starting to wonder if the parcel has been lost or ******. I will NEVER recommend any of my business partners, customers, friends or family to use your services!