Shocking Service!!

I bought some goods from Onedayonly. They use Dawn Wing Couriers. After a while, I tracked the goods I bought. It showed on the Dawn Wing that for the past 2 days they tried delivering and no one was home. Yet, I have been home each day, all day. I then called Dawn Wing - no reply. I emailed Dawn Wing - no reply. I then went on live chat and was told I will get delivery before 17h00, yet it was 16h20 at the time. I then emailed Onedayonly. They rep**** quite quickly saying this is not what they strive for. I then got a call from Dawn Wing. The guy on the phone conferenced the driver into the call. The driver went on to argue with me saying that he was at my house twice and rang the bell both times today. I told him that I was here, he said "no, no, no, I was there and you were not there!" If these clown were in fact even trying to deliver, I am sure, as I told them, that they were going to the wrong house. They then both said "we tried calling you today, both of us". And yet no one left a message for me to call them back. I did two missed calls from number that I did not recognise. Yet, no message, how am I supposed to know who it was? And they have gone to great lengths to ensure that the customer is wrong! Complete disgrace! (For what it is worth, the bell works fine and the intercom is right in front of my desk)