Shameful Behavior

This is the most pathetic and discreditable service I have ever received from an online purchase. Makro and their courier company Dawn Wing are equally ineffective and *********** and display absolutely disgraceful and disreputable customer service all around. Dawnwing has NEVER answered ANY of my calls to date and Makro Customer Care is also useless with answering telephone calls and keep customers on hold for hours on end!!! Is this done deliberately because they cant face up to their own incompetence?????

I ordered a Samsung TV for R7500 from Makro on the 15th May 2020. To date, it has not been delivered. It has been way over the 10-14 working day delivery period as stated on the Makro website. The only thing Makro seems to do on time is take my money - but they wont take my calls or deliver my item? Such a disgrace.

Furthermore, according to my order on the Makro website, they claim that the process is complete and the item has been delivered. TO DATE THIS HAS NOT HAPPENED??? So why is the website saying it has been delivered? Another lie... According to Dawn Wing Online Parcel Tracking, they have had the item since 29 May 2020 yet still no delivery???

Makro and Dawn Wing Couriers are a useless bunch of DISHONORABLE service providers!!! They are violating the law and breaking the conditions of the Consumer Protection Act while facing zero consequences. As such, I will be reporting both companies to the Consumer Council as (from my own experience and reading other reviews on this page) their dysfunctional customer service is getting out of hand!!!