*********** service, **** delivery attempts & unreachable call centre – unacceptable

Dawn Wing / DPD failed to deliver my parcel within the agreed delivery window despite having possession of it for several days.

Tracking reflected “out for delivery” followed by “could not complete delivery”, however no driver contact was made and no delivery attempt occurred.

The call centre was inaccessible. Queue positions repeatedly reset (71 going down to 3, then 79 down to 3 the 80) making it impossible to speak to an agent.

The delivery deadline was missed with no resolution or meaningful support. The seller has acknowledged courier failure and will issue a refund if the matter remains unresolved.

Service delivery was inadequate and does not meet reasonable standards.