Service Delivery and Communication Fail

I have been trying to get hold of Dawn Wing for weeks now to rearrange the delivery of a parcel from Cotton On. The parcel was given to Dawn Wing on the 19th of May and I have still not received it as yet. I cannot call Dawn wing as no one answers the phone lines nor do they respond to emails. The driver also did not call when he tried delivering the parcel despite me being home. The reason for not delivering was incorrect address which it is not. The driver could have called to get proper directions. I have had no luck in trying to get my parcel at all from both Dawn Wing and Cotton on and this is literally absurd in this day and age to have this level of service.