Sent from branch to branch for missing parcel

Can SOMEONE please help me. I have just spent half an hour on the phone with no answers. A parcel was collected from me 5 December. It's almost 10 days later and it has not arrived at the customers address. When I call CT they tell me to phone Durban as the parcel is sitting on their floor. When I phone Durban they tell me to call CT as they never received it. WHY is it my job to call everyone. Why can someone not figure out where the parcel is and call me back? This is disgusting service - AND the second time this has happened to me in a month!!

Someone sort this out now!