CS
Connie S

1 reviews | Active since Nov 2013

10 Feb 2015, 12:30

rude no delivery *********** fools at dawn wing

This is the worst company in the world. My parcel arrived in Cape Town Depot on the 3rd of February, still to this day it has not yet been delivered. I have been calling everyday, was referred to Yonelwa but i never get hold of her since she is always too busy to talk to me. Her rude reception lady by the name Sinata or something like that, hangs the phone down everytime i say I'm waiting to speak to Yonelwa. I was holding on the phone for more than 10 minutes everyday and i finally just run out of airtime. <br> <br> The Track and trace report online show that driver takes the parcel out everyday from depot but always too busy to deliver. Can someone competent who work here please deliver my parcel. <br> People at dawn wing have the worst customer service in the entire world. No 1 can give me direct number to Yonelwa, If they prefer to keep the parcel for themselves then please let me know as i think it has already reached its expiration date. <br> <br> SHIPMENT RECEIVED BY DEPOT CPT 2015-02-03 04:23 <br> PARCEL HAS LEFT DAWN WING CPT 2015-02-03 06:58 <br> DAWN WING WILL CONTACT YOU CPT 2015-02-03 07:57 MISROUTED/MISSORTED<br> DAWN WING WILL CONTACT YOU CPT 2015-02-05 12:41 HAD NO TIME TO DEL. MUST GO OUT

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Replies (2)
Dawn Wing
Dawn Wing's reply10 Feb 2015, 13:44
Official
Hello tamati,

Thank you for bringing this to our attention. We have forwarded your details to the Cape Town CSD manager and regional executive for action.

We sincerely apologise for the frustration and inconvenience caused.

Regards,
Dawn Wing
CS
Connie S's update26 May 2016, 11:50
Reviewer Update
I know this is late respond, but i did manage to get my parcel after posting my frustration on Hello Peter. Thank you