Rude Drivers

Good day

Earlier today , i received an SMS from Dawn wing to advise that my parcel (BUCCMD97478 ) would be delivered today.

I get to the office after 9 am and rubybox is the company that used your services to deliver the parcel to me.

I got to the office and I had received an sms that my parcel could not be delivered , I then contacted your contact centre to find out why and I the lady I spoke to advised that she would try and get hold of the driver . He wasnt picking up the phone (fair enough as he is driving) , the lady then provided me with his contact number and name (Lesley)..

i made my first call and no answer, on my second call the guy picked up , I guess the network was bad as he kept saying hello when he could eventually hear me , he told me to say what I needed to say and who did I want to speak to, amazed by this rudeness. I told him I was given the number by dawn wing and I should be speak to a Lesley , he told me his name is not Lesley but Tshabala. I then told him that's the name I got so how was I going to kow what his real name is. I then proceeded to ask about my parcel to which he asked for the address , he said he was at my workplace earlier,Ithen advised that I am not work before 9am , to which his response was "if there is no instruction then they deliver anytime", I then asked him why he didnt call me if he was earlier , he then told me that they call me at reception and an email was sent ( now who will pick up the landline call and respond to that email if I am not at the office ? ) , when I asked him that he asked me "how am I supposed to know if you are in the office or not"...

As far as I know , it is my cellphone number that is on that box ,which I still do not get why I was not called on.

My main issue on this email is about the rudeness of this guy and could not have been bothered about grievance . I have never dealt with Dawn wing individually but as someone who has a business and couriers my stock , with such drivers you have, I can assure you I will never use your services