Rude delivery guys

<p>Can someone please explain to me, what is the point in having an sms tell me that the courier will deliver my parcel in 7 minutes after he has just phoned to let me know he is outside my gate. There is not always someone waiting at my house in case something has to be delivered. I plan around it and make dam sure that I am there when something is being delivered, provided I actually know when it is coming. Nevermind that, or the fact that I tried to change the delivery time and address (since this was so incredibly incorrect and I'm not sure where anyone got this address since I entered mine correctly into the website I bought the parcel from), because I knew I wouldn't be home today. I still get an incredibly rude driver phoning me (also not the first time) to say he has come to deliver now and can't wait when I organise someone to drive 10 min to go there and take delivery of the parcel. I won't ever be using Dawn Wing as a courier again and in fact, I will tell everyone I know to never use them either. Don't have an sms/online system if it doesn't actually work and maybe just call people when you're 10 minutes away from there house, so they know someone is actually coming and they can make a plan. There are so many other courier companies out there, in this day and age, you can't afford to have rude and terrible customer service. I eventually got my parcel, but was it really worth all the hassel and me having my day ruined by some rude courier who doesn't seem to get the fact that I don't spend every minute sitting at home waiting for a parcel. I don't think so.</p>