Rude and uncooperative

After having called Dawn Wing 7 times, 6 of which my call was dropped, I finally spoke to Wessel to find out whether my parcel would be delivered today as was promised it would be. He informed me that it would not as they had the incorrect address and that it would be delivered tomorrow. When I asked who would compensate me for the delay, as I will be incurring additional costs to get the goods delivered to where they need to be, I was given bad attitude. Wessel interrupted me as I was talking and was rude shifting the blame to Groupon instead. He has no sense of professionalism and the company refuses to take responsibility. Events like these makes people not want to purchase things on line or use courier services. Who will be compensating me for my additional costs? Dawn Wing needs to train their customer service staff not to be snarky to their clients who wait ages just to speak with them, taking time out of their working day to do so.