Rancid Customer Service

I am revolted with the service I received from Dawnwing Couriers. I have been trying to find out since Monday, 7 Jan, when my parcel would arrive. I finally lost it today! I phoned at 08h40 and was promised a call back from the driver. I phoned again at 11h20, and again was assured I'd be contacted. I phoned again at 12h00, and was put through to a supervisor. In total I have spent a good 30minutes on the cellphone to find out when my parcel would be delivered.

I would not, by choice, ever use this company. Unfortunately it is the company used by the retailers from which I purchased my parcel.