PUTRID SERVICE FROM DPD LASET/DAWN WING

We ordered a phone Online from Game and paid R125 for delivery within 3 days. This was on 9th January 2022 and on the 10th I received confirmation of the order. We received really bad service from Game and I've written separately about that. So to cut a long story short, on Friday 14th I spoke to one of the Executive Assistants (EA) at DPD who advised the parcel had been received by them at 09h00 on Thursday 13th January 2022 and had been sent from Cape Town to George where it already was on Friday 14th. The EA confirmed the parcel would be delivered on Monday. Why not Friday or Saturday, I should have asked - good courier companies work 6 days a week and some even run run 24/7 operations. We paid Game R125 for a very small parcel to be delivered, a very high cost when the article takes more than 5 days to be delivered! Game advised us on 11th January that their courier would be in touch with us. At NO stage have we received an sms or call from DPD! The whole of Monday 17th my son stayed home to receive the parcel. He did not even leave the house to walk the dogs as he was eagerly awaiting the courier and his phone. I received a phone call from Game in response to an email I sent them and he advised that our parcel was scheduled for delivery the following day i.e. Tuesday 18th. This conflicted with the information provided to me by DPD so I called DPD yet again. The parcel was definitely out for delivery, the lady told me. She could give me NO indication of when this would be delivered but it would be before 5pm. Nothing. I phoned again at 4.45pm and was told they were still delivering in Knysna and he would receive his parcel before 6.30pm. And guess what, nothing again! We were onto DPD first thing this morning, 18th January and were given a number to contact their George office which is Dawn Wing. I selected the tracking option (2) and was told the mail box was full and could not take any more messages. I must phone again ?!?!?! I then selected the option to speak to their "friendly receptionist" and guess what, her mail box was also full!?!?! Eventually I managed to get hold of the receptionist. She spoke up the driver and he said he stopped his deliveries when it started to get dark. No smses to clients who were waiting for parcels and not a sorry from them either (not that it would help but it would show a little bit of concern for the client).. Their freight is arriving late today so they will only leave George at 11am. They then start in the west of Knysna and work east. Despite the fact that they could just as easily start east and then work west, and satisfy a customer that waited in for them all day yesterday, is just not something that they are prepared to do. But again they've promised we'll get the parcel today. It may be another lie like yesterday, but only time will tell. It's a disgrace. Empty promises. SHOCKING service. I pay frequently oay between R50 and R100 for deliveries, and quite often delivery is free, and they all take place within a couple of days. Shame on you DPD / Dawn Wing. Very very disappointed with your service.