POOR UNRELIABLE SERVICE

Terrible terrible terrible - endless messages to inform you your parcel is out for delivery but it never happens!!!!!!!!!!!!!!!!! . Then the delivery person denies he has called you and that he was working the previous day when you call him the next day (where else does he think I got his cell no?)- ect ect ect I can go on and on. Very unreliable. Customer staff seems like they really want to help - shame on the delivery staff.