Poor service delivery

<p>I ordered herbal medication from Feelgood health in Cape Town who then used Dawn Wing to courier my parcel to Durban and then to me in Pietermaritzburg. I received an sms on 28/4/17 stating my parcel was out for delivery that day-NOTHING! I tried the app they give but unhelpful so googled their details and phoned a 0861 number the next day being a saturday. The person there told me my parcel was going to Pretoria with the tracking no I gave. Whilst talking to him I tracked my parcel and it came up with the correct details of Cape Town to Durban but the guy still argued with me and then said I will only get parcel on tues as long weekend. No contact details for Durban branch as they sub contract. I phoned Feel Good in Cape Town and expressed my dissatifaction with courier service. About 10 minutes later I got a call from someone from Dawn Wing in Durban branch. Long stories and excuses and will get my parcel first thing tues morning. I asked why I'm paying for a courier service if I have to wait so long! Tues received same sms at 08H46-never got it until 17h00. The driver said he did hid normal routine and wasnt told to deliver this morning. No apologies. This is the second time they have done this. I tried emailing their ********** and it just bounces back. I have told Feel Good health that I will never use them again. No response there either. Absolutely disgusting service.</p>