POOR SERVICE

Good Day, I have been tracking my parcel online as well as calling in every day to find out where my parcel is.<br> the parcel left Cape Town on Thursday last week, firstly I was told it was delivered to me and signed for on Monday - I received nothing. than I was told it will be delivered on the 14th, then the 16th and only then to be told they cant find the parcel.<br> Tuesday I called at 8:30, I was told by Andronica someone will call me back in 1 hour. at 10am I called again and spoke to Zanele and was promised again they will get someone to call me back. no one phoned, I phoned at 2pm again and still no one had answers for me.<br> yesterday I was holding on to speak to Ronel, I spoke to another manager who said she will get Ronel to call me - she never did phone.<br> the latest comment on the system says arrangement for delivery has been made. today I received one of my other orders (tracking nr: ***) however I am still waiting for my first order from last week (tracking nr: ***). <br> first time dealing with Dawn Wing and I must say my experience has been very unpleasant!!