poor service

I bought items at clicks on the 29th November and was expecting delivery the latest Monday, on the 2nd Dec, at 17h24, I got a phone call from one of DAWN WING driver asking where do I live, I explained to him my area, He said he has my parcel however wont deliver as he is late and was trying to find my place the whole time, I asked him why didn't he call me that time to direct him, he said he did not have airtime, he had to go buy it. He said he was going back to the company drop items that were not delivered, I was unhappy with the service, he promised that somebody will deliver the items first thing in the morning today, to my surprise no one delivered, when I call him, he said he is doing Sandton today and told his boss about the issue, When I call the company today, I was tossed from pillar to post till such time they were closed without answering my call or assisting me, the driver called me later with the bosses contact details saying he is in the meeting, I tried calling the boss with no luck. I think Dawn wing undermines the customer and everyone there is pushing the blame to another , I need my stuff to be delivered ASAP.I am willing to report this matter to Clicks as I bought my goods in their store and Dawn wing is their courier service of choice however does not deliver as expected.