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Shaun M

1 reviews | Active since May 2012

22 Dec 2016, 21:38

Poor service

<p>SHIPMENT RECEIVED BY HUB<br />CPT<br />2016-12-14<br />15:23<br /> <br />SHIPMENT SHIPPED FROM DEPOT<br />CPT<br />2016-12-14<br />22:43<br /> <br />SHIPMENT RECEIVED BY DEPOT<br />JNB<br />2016-12-15<br />19:46<br /> <br />PARCEL HAS LEFT DAWN WING<br />JNB<br />2016-12-19<br />09:12<br /> <br />DAWN WING WILL CONTACT YOU<br />JNB<br />2016-12-19<br />19:04<br />REASON: NT - EXCESSIVE DELIVERIES</p> <p><br /> </p> <p>PARCEL HAS LEFT DAWN WING<br />JNB<br />2016-12-20<br />09:00<br /> <br />DAWN WING WILL CONTACT YOU<br />JNB<br />2016-12-20<br />18:50<br />EVENT : NOT DELIVERED : QUERY REQUIRES A RESPONSE<br /> </p> <p> </p> <p>As stated above on the 19th & 20th “DAWN WING WILL CONTACT YOU” which they/you never did!! Contacted Dawn Wing on the 21st to find where my parcel was. I was told there was something wrong with the address provide”</p> <p>I was told on the phone that it would be sorted out ASAP!</p> <p>Today the 22nd no progress of my parcel has happened as the last scan of the parcel is still the 20th !</p> <p> </p> <p>I really don’t know how you run a business!! Not the first time I have issues with you (Last issue: parcel was almost a month late)!</p> <p>Wasting my time and money, if I wanted to get my parcels late I would have used the SAPO!</p> <p> </p> <p>Next time I buy things online I will first find out what courier company they use and if Dawn Wing I will move on to the next supplier!!</p>

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Replies (1)
Dawn Wing
Dawn Wing's reply23 Dec 2016, 07:27
Official

Good Morning Shaun,

We are very sorry for the inconvenience caused.

We will investigate this matter immediately and contact you directly with our feedback and to arrange the delivery of your parcel.

Please accept our sincerest apology.

Kind Regards,

Dawn Wing

Best regards,