Poor Service

The worst service imaginable. After delivery confirmed by their call centre for 16 Nov, I had made arrangements for someone to be available at my premises to receive it. Nothing arrived, no parcel, no call to confirm the delivery could not be made, no reasoning behind the failed delivery etc. Upon me as the client trying to find out by contacting them a day later I get told "Sorry" we are "offline" we cannot trace your parcel. Upon using their so called "track parcel online" option, blatant lies are populated as reasoning for the failed delivery. i.e. Contact not reachable! By chance Dawn Wing was the courier company used by the online merchant I purchased from but I can assure you that I in my personal capacity would never do so by choice. They have absolutely zero customer service. Both from a delivery aspect and so too from a call centre perspective.