Poor Service

Tracking site indicated delivery for HT*** for 26/10/2015. At 17h45 I was phoned by the security gate to approve access to the courier. However this person never pitched!! After an hour I phoned the company and spoke to Thabo who promised to phone back but never did . Needless to say the parcel was not delivered as per tracking record although the courier was in the estate. Do they think we sit at home waiting for them to arrive at any unscheduled time?<br> It's better to send a parcel by ox wagon than Dawn Wing