Poor Service 1/10 Courier Service

I am in Gauteng around Midrand, apparently this so called courier service is contracted to eBucks shop- part of FNB online shop. I bought something with eBucks on the 24th November 2017 my order was packed for delivery on 27/11/17 and Dispatched by the 28/11/17 into courier -up until today the 8th day my parcel is stuck on the courier failing to reach me. This is total unacceptable. Normal SAPO std delivery i would have received my parcel- is Dawn Wing Courier or Sail Mail Service?