Poor service

Very upset with Dawn Wing. I receive a notification that they would be delivering my parcel to my house tomorrow, so I went into the office today. As soon as I got to the office I received a notification saying my parcel would be delivered today. I quickly updated the delivery address through their app and phoned them to confirm the new delivery address. I then waited at the office the entire day for them, only to receive an SMS at 4pm saying the driver was outside my premises.. my house! And a few short minutes later another SMS to say he'd left. Their communication system sucks. The operators cannot phone the drivers like most other couriers do. I've been waiting for 40 minutes for them to phone me back. What is to bet they will try and deliver to my office tomorrow after I have told them I will not be there. While at the same time making me wait an entire day at home for them tomorrow.