Poor Customer Sevice

I bought something from Clinique on the very same date and to date I also have not received the package which was to be delivered by Dawnwing. They received the goods on the 30/11/2019 but i have not received anything. The service at dawn wing is very horrible, I was calling everyday. When I tracked the parcel online it was on a "scanned to cage " status from the 3rd of December 2019. I would call everyday and they said they would reschedule for delivery the next day, and the next day would be the same story until today, this has been going on from the 02/12/2019. Its only this week that I was told the parcel is lost.... my question is how????? I was promised the parcel would be delivered yesterday 19/12/2019, its the 20/12/2019 today and still nothing. They always promise to call back and you end up calling them back. What a horrible customer service culture they have, they don't care about their customers at all. We order things online and its unfortunate that we don't even choose our own couriers which we pay for by the way.