Poor customer service

I placed my order with Cotton On on the 25th May and still have nothing to show for the money I paid or know when I will receive my order. As far as I am concerned, I see this transaction as *****.

After placing my order on the 25th of May, Cotton On send me a message on the 27th that Dawn Wing received my parcel and I can track it via the waybill. On the 2nd of June, I checked Dawn Wing's website - and it said my order is both cancelled and delivered - I called them to check what is going on (which took me an hour to actually get through to someone who was willing to help me) - and they just said: "No they never received a parcel from Cotton On and I need to sort it out with them"... Which is extremely poor service from Dawn Wing side as well. They need to contact Cotton On and update me, cause the latest news that I have is that Cotton On gave them the parcel, hence why I have a waybill number.

Never the less- getting in touch with anyone at Cotton On is literally impossible! They switched of their customer line and only answer emails... I've sent two emails... NO REPLY... So what do I do now? I've paid a R1000.00 for items that I haven't receive, don't know if I will receive it since it is cancelled and there is no communication of refunding my money or updating me that the parcel will be sent again.

I've always used Superbalist to order Cotton On parcels and receive them within 3-4 days - no issues. Rather stick with Superbalist if you actually want to wear what you paid for.

I don't know whether the discrepancy lies with Cotton On or Dawn Wing - but neither of them are willing to help.