POOR COMMUNICATION!!!!

This is THE WORST courier company company with regards to communication.

I was expecting my package on Tuesday. I have been home for two weeks. The driver was at my door but did NOT call me to let me know he is here and left.

On Wednesday I called the call centre because the online tracking details is NOT helpful at all - would say "scanned into cage" - this is a customer portal, customers need better descriptions. The 1st consultant said my delivery will go out today (Wednesday), and I said PLEASE can someone call me to confirm. 2 hours later no one CALEED so I called back and spoke to Clive and said it will be delivered Tomorrow (thursday) I asked for me information on why it has changed, he put me on hold and the phone got cut after 5 mins. I called back and told it is tomorrow and I asked to speak to Clive, she sent him an email asking him to call me (AND STILL HAS NOT). 2 hours later the lady just confirmed I mustn't worry because if Clyde said its will be tomorrow (Thursday) it will be. Its FRIDAY and no delivery and still NOBODY HAS CALLED ME!!!!

All this could be avoided if the DRIVER JUST CALLED ME when he was here LIKE ALL OTHER COURIER COMPANIES DO!!!!

STILL NOBODY CALLS ME and now will wait 21 days to receive my package.