1 reviews | Active since Dec 2016

10 Dec 2016, 14:43

Pathetic unreliable and dishonest service

<p>At 08:20am Received a SMS confirming my package was out for delivery yesterday. At 14:31 received another SMS confirming my parcel is 3 minutes away. After 1hr nothing came and had to call them to follow up. They called back two hours later to give some silly excuse about why delivery never took place and that delivery had been rearranged and I will receive it between 9-10am today... I had to once again rearrange my diary to wait for the delivery. Nothing came by 10am as promised. I called at 10:00am to follow up and was told they would call me back. It's 14:35 and nothing. This is the worst experience I've ever had with a courier company. REally pathetic and unreliable service. Your dishonesty is appalling. Seems I am not the only one judging by all the complaints on all your social media platforms. I will be lodging a complaint with the consumer commission as you cannot keep robbing us like this. You do not deserve to be in business. </p>

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Replies (1)
Dawn Wing
Dawn Wing's reply12 Dec 2016, 08:32
Official

Good Morning Roxzahne,

We are very sorry for the inconvenience caused. We will investigate this matter and contact you personally with our feedback. We will also arrange the delivery of your parcel asap.

Please accept our sincerest apology for the inconvenience.

Kind Regards,

Dawn Wing