Pathetic Services

Firstly, The receptionist in cape town is a waste of time, calls get transferred and no one answers, I get transferred back to the same guy and he tells me to call back in half an hour, which I did then he tries to transfer me again. the same thing happens, he then tells me to call through to a number that can"assist" me.

I then get through to Chantalle. I'm already ****ed off at this stage because I've been wasting my airtime to get through to one person that can just assist me with the whereabouts of my parcel but I still couldn't so I'd like to tell you that a certain "Chantalle" that relieves the receptionist on your switchboard has BAD customer service and makes me not want to use your services again.

I hope no customer has to deal with her disgusting attitude, she has no way of speaking to customers, when I told her for the fifth time I called that she's transferring me to a department where no calls get answered. she then has the audacity to ask me what must she do about it and drops the call in my ear.

We as customers obviously pay a shipping fee for our deliveries and when we want to inquire about our parcels and cannot seem to get through to anyone, obviously, this makes us mad because we PAY.

What does that say about you as a business, and why do we need that stress when we use you as a courier service or probably like some of us have no choice due to the fact that the companies we order from are using your services so all we can do is sit and wait till our things get delivered.

Now I do not know if the people that are supposed to be assisting customers with their queries are just lazy or if they are on holiday but this is pathetic I've called about ten times or more today and only two out of all the calls I've made today was people that actually want to work and know how to do their jobs.

So thank you to those two people that assisted me and thank you to the driver for turning back to deliver my parcel because I had missed his call. The company knew what they were doing when they hired you.