YM
Yuleth M

1 reviews | Active since Sept 2018

07 Sept 2018, 15:52

PATHETIC SERVICE THEY CANNOT CHANGE A DELIVERY ADDRESS!!!!!!!!!!!!!!!!!!!

Dear manager of DAWN WING!!!

YOUR SERVICE DELIVERY STINKS!!!

This is a very annoyed and irritate client who did not get her parcel delivered in the 3 working days indicated. I have called Herbalife on Monday to change my delivery address which "according" to them they did that, then on Tuesday I called into "Dawn Wing" to make sure that they did get the right address, THEY DID NOT! I gave them a delivery address which they told me they have captured it. On Wednesday I called again to ensure that they have the correct address and to my devastation they did not change my address, so again I gave them my address and they informed me that my parcel will arrive on Thursday between 12 and 5. PLEASE NOTE, Thursday is already 4 days later. Now TODAY WHICH IS FRIDAY (5 DAYS LATER) I was called to 1st make arrangements to have it delivered on Monday but after I threw a fit I am "supposedly" having my parcel delivered tomorrow before 10 Saturday. I am clearly not holding that my breath because this seems to be a task that is too complex for a courier company of your magnitude to follow through.

Not only have I failed on my promise to my clients, I have had to go into work (which was not needed) and I wasted valuable time and cost with petrol and now you have raised my darn high blood pressure on top of that. I will let everyone know just what pathetic services I have received from a "so called" reputable company.

VERY ANNOYED AND HIGHLY ****ED OFF CLIENT YULETH

0
Replies (2)
YM
Yuleth M's update07 Sept 2018, 16:01
Reviewer Update
YEAH I KNOW THE RESPONSE, THANKS FOR NOTHING BUT I JUST WANTED TO LET YOU KNOW WHAT I THINK OF YOUR PATHETIC COMPANY. EVEN THE PERSON MANAGING COMPLAINTS CANT EVEN DO THEIR JOB BUT DO A GENERIC MESSAGE!!! SO LET ME SAVE YOU THE TIME!!!!!!!! Dear Yuleth We are so sorry for the inconvenience caused. We will be investigating this issue as a matter of urgency and will be contacting you directly with feedback. Please accept our sincere apologies for this matter. Kind Regards, Dawn Wing
Dawn Wing
Dawn Wing's reply07 Sept 2018, 16:05
Official

Dear Yuleth

We are so sorry that your address was incorrectly captured and caused a delay in delivery.

We will be investigating this issue as a matter of urgency and will be contacting you directly with feedback.

Please accept our sincere apologies for this matter.

Kind Regards,

Dawn Wing