Pathetic service over and over and over again

Once again dawn wing has failed in every way possible, why don't you just close down? I've been waiting for my parcel to arrive which on your website is said its arriving today. called twice and spoke to two people who said they'll get the driver to call me but nothing, they gave me a managers contact number Aaron *** but obviously his been talking to his friend the whole day cause the line stays busy. Could you give me a number of the MD or CEO of dawn wing who's not on the line with the friend the entire day and who's going to answer their phone so I can tell them to close this blady pathetic company, you don't deserve to be in business any longer