PATHETIC SERVICE (IN FACT COMPLETE FAILURE) BY DAWN WING

I recently ordered a product online from New Balance who use Dawn Wing Couriers as their courier service provider. New Balance advertised delivery of the online purchase within 3-5 working days. The order was paid and confirmed by Dawn Wing on 1st December 2022 and the expected delivery date was to be 5th December 2022. There have been so many delays and misrepresentations and promises from Dawn Wing as to why the parcel is delayed and it is now the 21st of December 2022 and I have still not received the delivery. The call centre operators have been helpful, and try assist but they are reporting the same information every day, but operations clearly are doing a poor job. This is by far the worst service I have received and the nonsense of busy times as an excuse is unacceptable. Your company has delivered other products to my house from other companies during the time I have been waiting for this parcel. As nothing has materialised over the last 3 weeks I doubt anything will happen even with this post.