PATHETIC SERVICE IN ALL RESPECTS

On the 2nd and 5th of May we have placed orders online with Sportsmans Warehouse. The orders took sometime, but were eventually sent to Dawnwing couriers for delivery. One of the items have been in the Dawnwing warehouse since May 13th! When we called Dawn Wing today they informed us they have 'lost' the package????? and referred us to go back to Sportsmans warehouse????

How do you lose a package when we have a tracking number of that package and you have accepted it in your warehouse.

IF ANYONE EVER TELLS YOU THEY ARE SENDING A PACKAGE USING DAWN WING, MAKE SURE: 1. YOU HAVE INSURANCE ON THE PACKAGE 2. YOU HAVE LOTS OF AIRTIME TO CALL THEM. They simply just do not answer their phones and when they do answer they are very, very rude. puts the call on hold and after 10-15 minutes the call is just dropped. No-one ever gives you a solid answer, you cannot be transferred to a manager, nothing