1 reviews | Active since May 2016

12 Sept 2016, 19:21

Pathetic service

<p>I ordered items online by wootware.co.za, delivery times state 2-3 days. I tell the dawnwing representative this, she laughs at me and puts the phone down. </p> <p>I then contact wootware to find out if my parcel will be delivered, as stated on there site, and confirms with there contact at dawnwing (there words).</p> <p> </p> <p>16h50 i contact dawnwing to find out where the driver is with my items, just to be told they still have till 18h00, and it will be delivered. At 17h50 i contact them to find out where the driver is, just to be reffered to a diffrent branch that no longer is open, with no products delivered.</p> <p> </p> <p>Now i can understand people can say, just wait another day, its not so bad, but i will no longer be in town and was going to take the items with me as part of them where to go with on my trip as a present for someone i hardly see. When ordering the products from wootware i even upgraded the items to something double the price as it was in stock. Now I get no response from either side,</p> <p> </p> <p>Great service from Dawn Wing and Wootware. (sarcasm)</p>

0
Replies (1)
Dawn Wing
Dawn Wing's reply13 Sept 2016, 08:00
Official

Good Morning Donavan,

We are sorry for the inconvenience caused.

We will contact you directly to find out further details regarding the incident as well as your waybill number.

Kind Regards,

Dawn Wing