Pathetic Service

I paid an exorbitant amount for a door to door delivery from Johannesburg to Cape Town on Monday the 20th November 2017. the goods were FINALLY collected in Joburg on Friday the 24th November. Today is Monday the 4th December and I STILL don't have my parcel. This is totally unacceptable and inexcusable! There is no one to phone and when one tries to call any number of any branch the phone just rings incessantly. What kind of disgraceful operation is this that has the gall to brag about their service and simplicity of operation while you wait endlessly "on hold"?!! Has service delivery just sunk to a new low in this country or is there just no accountability for appalling service? Companies like this should fix their modus operandi or shut down and spare us all the agony!!