"Pathetic" is the word that comes to mind

<p>I have been waiting for my parcel for 2 days longer than I was supposed to. When I made use of the tracking service it said something about "incomplete address". When I looked at the address I registered, it was accurate and complete down to the postal code. So I phoned their customer service, I was told that it will definitely be delivered on that day and they will call me and "sorry for the inconvenience" and then she confirmed my cell number and we said our goodbyes. Another day later and still no parcel, no call ... nothing. Online tracking now says "contact not available". I am dumbstruck by the "bs" that I've had to deal with from Dawn Wing. Can I please just get my parcel? What do I have to do to get what is mine from Dawn Wing? Do I cut my losses and just let Dawn Wing have my parcel? Do I ask them to hand the parcel over to their closest post office/police station/any other courier service because I have never had a problem receiving my parcels from anyone else. </p>