MC
Marnu C

1 reviews | Active since Jul 2017

06 Jul 2017, 09:39

PATHETIC COURIER

<p>We have been using Dawn Wing Couriers for a while, have slight hickuo is the past, but not as the last 2 times.</p> <p>twice I asked for a Overnight Delivery and only receive my Parcel in 4 days time.</p> <p>The last instance, I phoned for a collection and do a OVER NIGHT delivery and the lady Hannetjie asked me to email me the details, where to collect etc. and she rep****. that was on Tuesday, so over night to my knowledge the parcel whould be here on Wednesday, Wednesday comes, I phoned she said they use a third party to collect, and the collections route was done on Tuesday, so the pick it up on Wednesday, again over night means to me I would receive it on Thursday, this morning I phoned again, and asked she said they do not have the parcel Yet, We would get it on Friday! PATHETIC!!!!!! 4 Days delivery for a Overnight?</p> <p>Please lookout, if you do need a prompt and good Couriers Services, Do Not ues DAWN WING!!</p> <p> </p>

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Replies (2)
Dawn Wing
Dawn Wing's reply06 Jul 2017, 09:49
Official

Good Morning,

We are very sorry about this. We will investigate the matter and contact you directly to resolve it.

Kind Regards,

Dawn Wing

MC
Marnu C's update07 Jul 2017, 10:27
Reviewer Update

Dawn Wing did reply, thank you.

They did try to resolve the issue, want to sameday the Parcel Unfortunatly would have still be late.

But thanks you for trying to resolve the issue!