Parcel theft

On the 10th of October I received an SMS notifying me that my parcel is at Dawn Wind and it should be delivered in the next couple of days. On the 17th of October I then received another SMS saying my parcel in now at Dawn Wing local depot.

I was out of country when receiving the second SMS, on my return Nov 14 I called the Durban depot to enquire about my parcel. I was told that my parcel was apparently delivered to on the 12th of October and someone by name of Onel signed. I told them that I haven't received this parcel and we don't have that person at the office, the guy who was suppose to help me Sanil was very rude to me, he told me there's nothing he can do.

I called Durban depot again on the 15th of November, spoke to the supervisor Sagren Nadioo. He was professional and tracked what happened, he said according to their system it shows that they have delivered to the wrong address. he then spoke to Sanil and told him to collect the parcel and deliver it to the right address. Sagren assured me that they will rectify this error.

Two weeks later, I haven't heard anything from Dawn Wing. The reason I give this review a title of "PARCEL THEFT " is of the following : 1. Dawn Wing always send an SMS in the morning notifying you that "Your parcel from... is out for delivery today with (name of the driver) from Dawn Wing with (Car registration). The delivery address is.... I did not received this SMS on the 12th of October 2. On the 17th they send an SMS saying my parcel is now at Dawn Wing local depot. Surely it was with them and they decided to take for themselves.

Very disappointed at how they do business, they say they value honest and integrity but my experience with was different.