Parcel Stuck at Johannesburg Branch

I order items at a company at Capetown so they send my parcel trough dawn wing on Thursday 2017/11/01 on Friday 2017/11/03 I decide to see were my parcel is.I saw the parcel are at Johhanesburg bracnh with this entry WAYBILL NOTE JNB 2017-11-02 13:40 REASON: 17 - INCOMPLETE ADDRESS So i phone them after hole day eventual i got someone to help me ,the lady told me they wanted to confirm my adders but my phone number were wrong.So i gave her the right number and she told me she will arrange that my parcel will go out of the holding area were the problem parcel are and will arrange that it will be send .On Monday 2017/11/06 their is still no new tracking info so I phoned again and spoke to a another lady and explained my story so she saw may number were still not change and my parcel are still in holding area so she took my new number and told me she will phone back at But no one phoned back so I phoned again and a lady helped me and told my story and my number were still not changed so she told me she will change it and she promise me that my parcel will be send by tonight and i will get it by Wednesday but still no entry this morning.