vV
verna V

1 reviews | Active since Nov 2016

05 Feb 2018, 10:47

Parcel not delivered... I wasn’t available even though I was home ?

Hi there! Imagine my suprise when I received an sms at18h00 on Friday telling me that my parcel from want it all couldn’t be delivered as I wasn’t available ????? Considering I was home ALL day and that there is a 24/7 presence at our boom so there is always someone to leave the parcel with I am now confused! No one phoned me from dawn wing to ask for directions ... just an sms telling me it is my fault you couldn’t deliver. Which is totally untrue.

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Replies (1)
Dawn Wing
Dawn Wing's reply05 Feb 2018, 11:16
Official

Dear Verna

We are so sorry for the inconvenience caused.

Please send us your waybill number so we can investigate this issue and contact you directly with a solution.

Please accept our sincere apologies.

Kind Regards,

Dawn Wing